Terms and Conditions
Man with Van Colindale Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Colindale provides removal and man and van services within its service area in the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means Man with Van Colindale, the provider of removal and man and van services.
1.2 "Client" means any individual, partnership, company, or organisation that books or uses the services of the Company.
1.3 "Services" means any removal, transport, man and van, loading, unloading, packing, or related services provided by the Company.
1.4 "Goods" means any items, property, or belongings which are the subject of the Services.
1.5 "Service Area" means the primary operating area of the Company, including Colindale and surrounding locations in the United Kingdom.
1.6 "Booking" means a confirmed request by the Client for the Company to provide Services at a specified date, time, and location.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial clients, including but not limited to home moves, office moves, student moves, and small-scale deliveries within its Service Area and elsewhere in the United Kingdom by agreement.
2.2 The Company may, at its discretion, agree to undertake moves or deliveries outside the usual Service Area, subject to additional charges and conditions which will be communicated to the Client at the time of Booking.
2.3 The Services do not include professional disconnection or reconnection of appliances, dismantling or reassembling of complex furniture, or any specialist services unless explicitly agreed in writing prior to the Booking.
3. Booking Process
3.1 Bookings can be made by the Client through the Company’s accepted communication methods. By making a Booking, the Client warrants that they are legally capable of entering into a binding contract.
3.2 When making a Booking, the Client must provide accurate and complete information, including but not limited to:
(a) collection and delivery addresses;
(b) property access details, including floor level, lift availability, parking restrictions, and distance from parking to the property;
(c) a clear and accurate description and quantity of the Goods to be moved;
(d) any special handling requirements or fragile, heavy, or oversized items;
(e) any time restrictions or specific service needs.
3.3 The Company will provide a quote based on the information supplied by the Client. The quote may be on an hourly rate or fixed price basis, as specified to the Client.
3.4 A Booking is only confirmed once the Client has accepted the quote and, where required, paid any deposit or advance payment requested by the Company.
3.5 The Company reserves the right to amend the quote or charge additional fees if the information supplied by the Client is incomplete, inaccurate, or changes after the Booking is confirmed, or if additional services are requested on the day of the move.
4. Client Responsibilities
4.1 The Client is responsible for:
(a) ensuring that all Goods are suitably packed, secured, and ready for transport, unless packing Services have been separately agreed;
(b) ensuring that all boxes are of appropriate strength and capable of being safely carried;
(c) arranging suitable parking at collection and delivery locations and covering any associated parking charges or permits;
(d) ensuring that access to the property is safe, clear, and suitable for the Services to be carried out;
(e) obtaining any necessary permissions, permits, or approvals (for example, building management permission or loading bay booking).
4.2 The Client or an authorised representative must be present at both collection and delivery addresses to supervise the move, confirm that all Goods are loaded and unloaded, and sign any relevant documentation.
4.3 The Company will not be liable for any loss arising from the Client’s failure to fulfil these responsibilities.
5. Payments and Charges
5.1 All charges for the Services will be as stated in the quote provided to the Client, or as otherwise agreed in writing before the commencement of the Services.
5.2 The Company may require a deposit or partial payment in advance to secure a Booking. Any such requirement will be communicated to the Client at the time of Booking.
5.3 Unless agreed otherwise, payment of the balance is due immediately upon completion of the Services on the day of the move.
5.4 The Client agrees to pay any additional charges that may arise due to:
(a) delays beyond the Company’s control, including waiting time caused by key collection issues, building access delays, or parking problems;
(b) additional items or services requested that were not included in the original quote;
(c) extended time required to complete the Services due to factors not disclosed at the time of Booking.
5.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in the United Kingdom from the due date until payment is received in full.
6. Cancellations and Amendments
6.1 If the Client wishes to cancel or amend a Booking, they must notify the Company as soon as reasonably practicable.
6.2 The following cancellation terms apply unless otherwise agreed in writing:
(a) Cancellation more than 72 hours before the scheduled start time: the Client will normally receive a refund of any deposit paid, less any reasonable administrative costs incurred.
(b) Cancellation between 24 and 72 hours before the scheduled start time: the Company may retain part or all of any deposit paid to cover allocated resources and lost opportunities.
(c) Cancellation less than 24 hours before the scheduled start time or failure to be available at the arranged time and place: the Company reserves the right to charge up to 100 percent of the quoted price.
6.3 If the Client wishes to reschedule a Booking, the Company will use reasonable endeavours to accommodate the change, but cannot guarantee availability. Rescheduling may be treated as a cancellation and new Booking at the Company’s discretion.
6.4 The Company reserves the right to cancel or reschedule a Booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will notify the Client as soon as practicable and offer an alternative date or refund any pre-paid amounts for Services not provided.
7. Exclusions and Limitations of Liability
7.1 The Company will take reasonable care in handling and transporting the Client’s Goods. However, the Company’s liability is subject to the limitations set out in this section.
7.2 The Company will not be liable for:
(a) any loss or damage arising from the Client’s failure to adequately pack or protect the Goods, unless the Company has expressly agreed to provide packing Services;
(b) damage to Goods or property where access is difficult or the Client insists on work being carried out against the advice of the Company’s staff;
(c) loss of or damage to any fragile or high-value items, including but not limited to jewellery, money, important documents, antiques, fine art, or electronic data, unless such items and their values have been declared in writing and specifically agreed by the Company prior to the move;
(d) normal wear and tear or superficial damage such as minor scratches or scuffs that may reasonably occur in the course of a removal.
7.3 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed the lesser of:
(a) the reasonable replacement value of the damaged or lost Goods; or
(b) the total price paid by the Client for the Services under the relevant Booking.
7.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services.
7.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
8. Client Warranties and Indemnity
8.1 The Client warrants that:
(a) the Goods belong to the Client or that the Client has full authority from the owner to enter into this agreement;
(b) the Goods do not include any prohibited or unlawful items;
(c) the Goods are safe for handling and transport and are free from infestations, contamination, or hazardous substances.
8.2 The Client agrees to indemnify and keep indemnified the Company against any claims, losses, damages, costs, or expenses arising from:
(a) a breach of the Client’s warranties or obligations under these Terms and Conditions;
(b) any injury or damage caused by the condition of the Goods or property where the Services are performed;
(c) any fines, penalties, or charges imposed on the Company as a result of the Client’s failure to arrange lawful parking or permits.
9. Waste Regulations and Prohibited Items
9.1 The Company operates in accordance with applicable United Kingdom waste and environmental regulations. The Company is not a general waste disposal contractor and will not remove or transport household refuse, construction waste, or other controlled waste unless expressly agreed and carried out in compliance with relevant regulations.
9.2 The Client must not include in the Goods any items that are illegal, hazardous, or require special handling or licensing, including but not limited to:
(a) explosives, firearms, ammunition, or weapons;
(b) gas bottles, fuel, chemicals, or flammable substances;
(c) toxic, corrosive, radioactive, or biohazard materials;
(d) perishable goods that may deteriorate or cause odours or contamination;
(e) any items prohibited by law or by transport regulations.
9.3 The Company reserves the right to refuse to transport any Goods which, in its opinion, present a risk to health, safety, property, or compliance with law.
9.4 If the Company is required to dispose of any Goods due to the Client’s failure to comply with this section, the Client shall be responsible for all associated costs, including any disposal charges, cleaning, or environmental fees.
10. Delays and Force Majeure
10.1 The Company will use reasonable endeavours to complete the Services within the agreed time frame. However, any times quoted are estimates only and not guaranteed.
10.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to severe weather, traffic congestion, road closures, accidents, breakdowns, strikes, or other industrial disputes.
11. Complaints
11.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably on the day of the move, so that the Company has an opportunity to address the concern promptly.
11.2 Any claims for loss or damage to Goods should be notified to the Company in writing as soon as reasonably practicable and no later than seven days after completion of the Services, providing reasonable details and supporting information.
12. Data Protection and Privacy
12.1 The Company will collect and process personal data about the Client only to the extent necessary to provide the Services, manage bookings, process payments, and handle queries.
12.2 The Company will take reasonable steps to keep Client data secure and will not sell or share personal information with third parties except where necessary to deliver the Services or where required by law.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or formation.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
14.3 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services and supersede any previous agreements or understandings, whether written or oral.
14.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Client’s Booking will apply to that Booking.
